FAQs

What is Under The Stars Babe?

A unique online boutique offering trendy, meaningful, and high-quality apparel, shoes, and accessories for free spirits and fashion lovers.

Where are you based?

We’re an online store, but our team operates from the USA, bringing you awesome styles with a personal touch.

Do you have a physical store?

Not yet! We’re 100% online, so you can shop anytime, anywhere, with just a few clicks.

How can I contact customer support?

You can reach us through email or our contact page—we’re happy to help with any questions!

Do you offer gift cards?

Yes! Our digital gift cards make the perfect gift for anyone who loves stylish, meaningful fashion.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options for easy checkout.

Can I change or cancel my order?

If your order hasn’t shipped yet, contact us ASAP! We’ll do our best to help.

Do you offer discounts or promotions?

Yes! Sign up for our newsletter and follow us on social media for exclusive deals and
special offers.

Is my payment information secure?

Absolutely! We use secure encryption to protect your personal and payment information.

Do you charge sales tax?

Sales tax is applied where required by law and will be calculated at checkout.

Where do you ship to?

We currently ship within the USA and select international locations. Check our shipping policy for details!

12.How long does shipping take?

Standard orders typically arrive within 5-10 business days, depending on your location.

How much is shipping?

Shipping rates vary based on location and order size—check the checkout page for exact costs.

14.Can I track my order?

Yes! You’ll get a tracking number once your order ships, so you can follow its journey.

What if my order is delayed?

Sometimes shipping carriers experience delays. If your order takes too long, reach out and we’ll help!

What’s your return policy?

We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in original condition.

How do I start a return?

Do you offer exchanges?

Yes! If you need a different size or color, we’re happy to exchange your item.

Do I have to pay for return shipping?

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

When will I get my refund?

Refunds are processed within 5-7 business days after we receive your returned item.

21.How do I know what size to order?

Check our size chart on each product page to find your perfect fit!

Are your products true to size?

Most items fit true to size, but check the product descriptions for specific sizing tips.

What materials are your clothes made of?

We use high-quality fabrics like cotton, hemp, and polyester blends for comfort and durability.

Are your products ethically made?

Yes! We prioritize ethical sourcing and sustainable materials whenever possible.

Do you restock sold-out items?

Sometimes! If you see something out of stock, sign up for restock alerts or check back later.

Do you offer wholesale or bulk orders?

Yes, we offer bulk and wholesale pricing. For more information, please contact us directly, and our team will be happy to assist you.

Can I request a custom design?

We don’t offer custom designs yet, but we love hearing your ideas for future collections!

Do you collaborate with influencers?

Yes! If you’re interested in partnering with us, reach out through our contact page.

How can I stay updated on new arrivals?

Why should I shop at Under The Stars Babe?

Because we offer stylish, meaningful, and high-quality fashion with heart. Plus, you’ll
always feel like a star with our pieces!